At Joenelis Aura House, we treat your personal information with the same respect and care that we apply to our home goods. We understand that when you shop with us—whether online or for local delivery—you are trusting us with your details. This policy outlines exactly how we handle that trust.

Information We Collect

We only collect the essential information needed to process your orders and ensure successful delivery to your doorstep. This typically includes:

• Your Name: To identify your reservation.
• Delivery Address: Strictly to coordinate local delivery within Pasig City and NCR.
• Contact Number: To update you on order status and verify delivery times.
• Order Details: Specific preferences regarding product colors or variations.

How We Use Your Data

We are a retail business, not a data business. Your information is used solely for the following operational purposes:

1. Order Fulfillment: Communicating with our logistics team to ensure your items arrive safely.
2. Customer Support: Reaching out to you to confirm stock availability or resolve inquiries.
3. Payment Verification: Sending legitimate invoices or payment links for your specific order.

Note: We do not sell, rent, or trade your personal information to third-party advertisers.

Data Security

We implement sensible security measures to protect your data. Access to customer information is restricted to authorized personnel who need it to perform their job (such as processing your order). While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Contact Us

If you have questions about how we handle your data, or if you wish to update your contact details in our system, please reach out to us directly.